Exceptional Range . . .

We have successfully met our customers' needs by listening to the management teams of the various facilities and combining our procedures to best fit the unique situation. Through effective communication with our onsite management team and regional manager, we guarantee our availability so that we can develop action plans to address future problems.

Value-Added Service . . .

Receiving Clerk

By providing our own receiving clerk at each facility, we eliminate the cost to our customer for an hourly wage employee. An added benefit is that receivers no longer deal directly with the truck drivers, so they are free to be more productive on the dock. We added this employee at no extra cost to our customer, because we learned we were more productive if we dealt directly with the driver. Along with his regular responsibilities, the receiving clerk acts as a liaison between logistics and the dock, their carriers, merchandising, and operations by providing real time information.

Tracking Information

Another value-added service we provide is tracking the progress of each facility to show areas of progress and weakness. Through this information, we know that the number of employees on the dock is crucial to productivity. Tracking this information over the last five years has allowed us to go into any facility under any circumstances and be confident that we know how to increase its productivity, while putting into place a stable work force. This knowledge allows us to standardize our procedures throughout the country and eliminates, for our customers, the worry of having an insufficient work force. This, of course, increases dock flow and helps eliminate over-time cost for our customers.

Production-based Pay

Production-based pay is another value-added service that all of our customers appreciate. Paying the receivers by the load versus by the hour has considerably increased our productivity as well as our customers', while also improving turn-around times for the carrier. Regardless of the location, it has proven to be one of our most valued tools in improving productivity.

Standardized Pricing Structure

We also offer a standardized pricing structure that is available to our customers for an extended period of time. We found that pricing by the case or by a flat rate per load (versus by the pallet) and providing tracking information on each load helps the logistic department to know exactly what their unloading cost will be. Because we know what it takes to provide the kind of services our customers expect and because of the tracking information we gather, we have been able to save our customer money immediately through pricing alone.

Standardized Value-added Service

Another value-added service is standardized safety procedures. Safety is a significant priority for our company. We have standardized our safety procedures in every location. Through our relationship both with our customer and our insurance carrier we have developed a system that has not only reduces accidents, but also saves us from excessive workman compensation claims. Providing our employees with a safe environment is both beneficial to us and to our customer. Our account managers address and highlight any safety issues and policies upon start-up every morning. In some locations our customers have safety meetings and allow our account managers to attend. Historically, this has been both beneficial for us and for our customers.

Temporary Labor

By retaining a pool of qualified employees, we can supply each facility temporary labor for daily or short-term projects. We can also provide such value-added services as full-time janitorial staff, order selectors, runners, forklift operators, and pallet repair staff, reducing the warehouse headcount and overtime. We also allow our customers to hire our employees at no cost to the customer, allowing our customers to not only observe the work habits of potential employees, but also allowing the employees to learn the basic policies and procedures of the company. This service greatly enhances the associates' abilities to succeed in their new jobs, while also providing a great savings to the employer.

Technology . . .

We have developed a custom web-based application to more efficiently manage the flow of information for internal operations and customer use. This application provides us with the ability to track, in real-time, the activities and productivity of all of our locations nationwide. It also gives customers the ability to view and generate reports on all their data. This data can be used for both operations and logistics managers to make critical decisions with up-to-date and customizable reporting.